888.553.9569

FAQ

How long will it take for my order to arrive?  The answer is--it depends. The items on our website ship from different factories across the country. Production time + shipping method determines when an order is delivered to you. Best advice? Call us BEFORE ordering if you have an event date. We're great at 'pulling rabbits out of hats". 

Are my orders guaranteed to arrive by a specific date? UPS and FedEx truly don't guarantee delivery(read all the fine print on their sites to see what we mean) and we don't either. Here's a question--let's say you invoke the UPS/FedEx 'guarantee'--what good does it do if your shipment doesn't arrive on time?  If your trade show giveaways or awards for your company event are still sitting at a terminal states away--well, you see what we mean!  Bad weather, equipment break downs -- our suggestion after 15 years in the business is to plan ahead and order early. Factor in an extra day or two for unavoidable delays. But we are proud that we have NEVER missed a client's event date in 15 years in business! 

I'm looking for something I don't see on your website. Call us 888.553.9569 or email sales@PROMOrx.com If it's made, we'll do our best to find it for you.

Due to the nature of custom promotional items, your credit card will be charged at time of order.

Will you ship internationally? Yes. There are a few exceptions. Check with us before ordering if you have a question. If you have a UPS or FedEx account, we recommend using that for international shipping. You will get the discount your company has negotiated instead of being charged standard published rates. 

What type of art file is needed to print my logo?  We need vector art files (.ai or .eps) and sometimes a pdf will work IF it was created in the correct software. Email it to us and we'll let you know if it will work. If you can't open a file, email it to us anyway--it may be the very one we need! 

What is your privacy policy? We will not share or sell your email address to anyone. Period. Not family, not friends, not enemies, not to make a buck. We respect your privacy.