FAQ
What about email proofs/art approvals? You'll receive an email with your art approval before we produce your order, usually within 24-48 hours. Once approved, we'll get your order(s) into the production queue.
How long for my order to arrive?
It depends on a few factors - inventory availability, production time, shipping method, and whether the fairies are feeling generous that day.
Our advice? Contact us before ordering if you're on a tight deadline. We're magic makers, but even we can't defy the laws of physics (most days).
Guaranteed Delivery Dates? UPS and FedEx might promise the moon, but we've been around the block enough times to know better. Delays happen, and a "guarantee" won't make your event swag appear out of thin air.
Our suggestion? Order early and give yourself a buffer – that way, you can sit back and relax while your order makes its merry way to you.
Looking for something special? Call us 888.553.9569 or email sales@PROMOrx.com We'll move proverbial mountains to find what you need.
Credit Card Charges Due to the custom nature of our products, we'll charge your card when you place your order. No surprises there!
International Shipping? We'll ship internationally, but there are a few hoops to jump through. The easiest way is to use your own shipping account (UPS, FedEx, DHL, etc.) so you can take advantage of your discounts and handle any taxes or duties. Some items face air travel restrictions too.
Our suggestion? It's best to check with us before ordering to ensure a smooth delivery.
Art File Requirements? Vector art files (.ai or .eps) are our love language, but we can sometimes make a PDF work if it was created in appropriate software. Send it our way, and we'll let you know if it's a keeper. JPGs and PNGs, unfortunately, won't make the cut most of the time.
Cancellations? Canceling an order isn't impossible, but it does come with a 10% fee. Hey, we've already set the wheels in motion, and that costs us money too. But we're reasonable folks – let's talk it through!
Returns? Since your items are customized just for you, they're not really returnable. But if something's amiss, we're on it! Just let us know within 7 days of receiving your order, and we'll figure out a plan.
Privacy Policy? Your email address is safe with us – we guard it more fiercely than a dragon guards its treasure. No sharing, no selling, no exceptions. Your privacy is our priority.