Answers to your Questions|Resources

WELCOME!!

Visit the NEW PROMOrx Blog! New ideas and ways to stretch your marketing budget!
What's hot and what's not!




HOW TO ORDER

We want your orders to turn out just the way you want them!

We encourage you to pick up the phone and call us with any questions!
If all our lines are busy, we promise an entertaining voice mail!
(And that a staff member will call you back quickly!)
Call Toll Free 1.888.553.9569 (9 AM - 7PM EST, M - F)

OR CLICK HERE TO EMAIL US NOW!




READ ME, TOO!

All orders are subject to a overrun or underrun from the factory of 5 - 10%
If you need exact quantities, let us know!
Shipping and handling and these over or underruns are billed separately.

Depending on where you live, we may have to charge tax. Just ask us!



CUSTOMER SERVICE

We want HAPPY campers for customers!

We will do everything within our power to "make it so". It's that simple!!
(Keep in mind we are not authorized to fly planes, drive 18 wheelers or control the weather!!)

Don't see what you need?
Call our Main Office Toll Free 1.888.553.9569!
Many of our items are not featured on the site!



ART WORK

We have graphic artists on our team if you don't have the appropriate art files.
Depending on the complexity of your logo, there may be art charges.

To avoid art charges,email original vector art in one of these formats for PC's: .eps or .ai
(Some pdf files accepted if created in Adobe Illustrator.)
Translation: saving a jpeg or gif file as an eps will not work!
Other formats that will NOT work: Word documents, Powerpoint files, jpeg files.


CLICK HERE TO EMAIL ART



PAYMENT

We gladly accept:
American Express, MasterCard and Visa.

SPECIAL NOTE: Since all items are custom printed with your logo/company info,your credit card will be charged when you place your order.



PRICING

We reserve the right to make price changes as needed!
This is especially an issue during 1st quarter when we are waiting for hundreds of factories to get us new pricing and what's discontinued!

We will always contact you about any price difference and give you the option to continue or not!
Prices shown are for a 1 color imprint unless it says otherwise.
Screen Charges, Shipping and Applicable Tax apply to all orders.




CANCELLATION POLICY

If you need to cancel an order, we will do our best to work with you!
Each item is different. Please check with us ASAP!
Cancellation charges are 10% of your order or Art Fees, Factory Fees,etc. whichever is greater.

COPYRIGHT NOTES
The logos on our website are used to show imprint placement. In most cases, these have been provided by our suppliers.
When you place an order with PROMOrx, you are telling us you have permission and authority to use the logo you provide.





RESOURCES
Allied Time From simple employee punch clocks to sophisticated network solutions, choose Allied Time for your employee payroll needs.

Environmental News
Go Green!Find local Farmer's Markets









Testimonials

Just received our USB Flash Drive order and they look sharp!
Courtyard by Marriott
Your hard work is appreciated. It was a pleasure to work with you and I look forward to working with you in the future.
Pepsi USA
You always seem to find us unique promotional items within our budget. But even better, the process is always fun! MG Enterprises
To say that working with PROMOrx makes my job easier is truly an understatement. I know that one call to Vickie,my work is done. She always gives me more than I was asking for. I've had to order a few things "rush" and that just seems to make her day. She always rises to the challenge and I appreciate that more than I can express. "One stop shopping at its finest!"
First Carolina
Corporate Credit Union
Loved your recommendation for recycled promotional items! Thanks for getting them to us so fast! EPA